FAQs

If you need more information on any of our products and services, please do not hesitate to contact us.

Business Hours:

Monday - Friday

10am to 7pm

(Close on Sat, Sun & Public Holiday)

Tel : 03-6250 7885 / 012-2627 128

Email: vprint.info@yahoo.com

All orders can be made online through our website. Before placing your order, you must join as our Member. After completing the sign up procedure, you may proceed to use our online printing system to place the order. 

You can cancel your order anytime up until your order has entered the processing stage.

Unfortunately, when we have begun to process your order you will be unable to cancel it.

Please ensure you have selected the correct order specifications and the designs are correct as cancellation or any form amendments are not allowed.
We will print artwork as provided as we are not responsible for any spelling, typing, image or design error. We do not amend any artwork that is uploaded.

We are unable to guarantee that the printed output will be the same as the sample provided or previously printed sample. Marginal variations are expected from different print runs and different printers.

NO. It is a known fact within the printing industry that 100% process color accuracy is not presently possible with the current print technology. Therefore, even if a printing company were to employ highly experienced personnel including the latest press technology, the outcome of color of the printed product will always differ from the original artwork. The level of difference however is subject from printing company to printing company. 

Working days are Monday to Friday, excluding Saturday, Sunday and Public Holidays. Orders placed on Saturday will be considered as Monday order.

You are required to select all the necessary information of your order, including attaching your artwork, selecting the material type, printing requirement and finally, add to cart and proceed your order. 

Yes. Kindly contact us at vprint.info@yahoo.com to request the new quotation base on your enquiries. 

We accept urgent orders depending on the job required. There will be an urgent orders surcharge depending on urgency.

There are three options for designing and customizing a product.

1. Design Online: This option opens our design studio and lets you use multiple tools to create your own design from a blank canvas, you can upload your own logo & images to place within in your design.

2. Upload Design: Selecting this option lets you upload your own print ready file.

3. Browse Designs: Choose this option to view our template selection. You can then choose a template to edit & customize in our design studio to suit your needs.

Absolutely, if you can't find a template that suits or if you don't fancy creating your own from scratch using the online design studio.

Please contact us with your needs and one of our design team shall create base on your requirement.

A design fee is charged depending on the work involved.

Our preferred file format is Adobe illustrator or hi-res PDF.

We also accept the following formats: JPEG, AI, PNG, these files may add to production as they will have to be checked and converted before printing.

Please ensure all files are hi-res (300dpi)

You can use Micosoft word or Publisher to creat your design.

But please save them as PDFs before uploading them to us.

This is because there are variations in software versions which will affect the layout of your work when opend in a different version or platform, for example spacing, sizing and positioning.

All print files should set up at 300 dpi.

When setting up your sheet please check that it is set to 300 dpi which is the required value for production quality printing - not 72 dpi which is the value used for web & monitor display.

Bleed is the area of your artwork which extends beyond the size of the finished cut document this is usually 3mm on each side.
Bleed is required so that when your printed document is being cut to size on a guillotine, there is some tolerance making sure no white is left on the edge of the page.



If you are uploading your own files to us for print please make sure you extend the background of your artwork by 3mm on each side.

This extra 3mm will be cut off during guillotining. It is also advisable to keep all text and images you don't want trimmed 5mm inside the final size of the page.



For Example:
If you are designing an A5 (148 x 210mm) document,
set up your page size as 154 x 216mm, extend your background to this size but make sure and keep all important text and images within 143 x 205mm this will ensure that you don't get any white edges on your final print and that all text and images are not cut off.

Yes. Delivery is included in the Total Cost. Delivery is charged base on postcode and weight.

All our deliveries are via courier. Or customer can pick up at Vprint office.

Delivery via courier estimated within 2 working days.

While we are committed to the timely delivery of goods to our customer, we cannot guarantee you 100% punctuality due to factors such as weather, emergencies and the efficiency of the courier service.

We will have to rearrange for another delivery. Additional charges will apply for reschedule.

All orders must be paid upon order.

You can pay securely online using your credit card or banking transfer.

We can also take payment by cheque, but please note we shall not begin work until payment has cleared.

Yes, all online payments are processed via Webcash's secure payment server.

We never store any of your payment details.

Cash Deposit
Deposit at any nearest Maybank branch.
Cheque 
Payable to VLOFT PRINT SDN BHD

Bank Transfer
Online transfer to our Maybank account.

Bank Details
Bank: Maybank
Payment made payable to: VLOFT PRINT SDN BHD
Bank Account No.: 564584 333209

For payments made via Cash Deposit / Cheque Deposit / Online Bank Transfer:

Kindly upload  a copy of the Cash/ Cheque Deposit Slip / Online Transaction Slip together the order.

** please note we shall not begin work until payment has cleared.